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From conflict to cooperation
A wise conflict management
Feature
- Solve various conflict situations and cases in a fun way.
- Find the cause of conflict by analyzing the communication details with Transactional Analysis.
- Diagnose your own style of how to respond to conflict situations and learn the process of resolving them.
Learning content
- Learn why we need to manage and reconcile conflict.
- Analyze communication that causes conflict between yourself and others and learn how to communicate to minimize conflict.
- Learn how to discover and control conflict-causing characters through self-analysis and diagnosis.
- Identify conflicts that frequently occur around you, analyze your own responses to conflicts, and learn effective conflict resolution processes.
- Learn and practice the question skills necessary for conflict resolution.
- This course duration is 8.0 ~ 16 Hours (classroom and virtual are both available)
Recommended for
- Leaders who wants to improve team dynamics but is hampered by conflicts between team members.
- Working-level workers who have a headache due to conflict while collaborating with other departments
- New leaders who are embarrassed when there is a conflict because it is his/her first time as a leader
